Retention
Catch a regular slipping away. Before they're gone.
The fortnight customer who hasn't booked in a month. The monthly cut who quietly stopped coming. SupportFlow watches the cadence of every regular — and when it breaks, you see it before they become a lost customer.
The reality
Loyal customers don't churn loud. They drift.
A regular booking changes shape long before it disappears. The fortnight fade slips to three weeks. The monthly cut becomes six weeks. Then nothing. Most shops only notice when they're scrolling through old bookings and realise someone they used to see twice a month hasn't been in since spring. By then it's too late — the regular has tried another shop, or grown out of the habit.
What changes with SupportFlow
A cadence model that names the drift while it's still recoverable.
Every regular has a visit cadence — fortnightly, monthly, six-weekly. SupportFlow learns it. When the cadence breaks, the regular shows up on the retention queue with a clear "at risk" label — and the retention nudge fires automatically using rules you set once in the wizard. A discount, a check-in, a friendly text in your shop's tone. The kind of thing you'd do yourself if you had time to notice.
How retention works
Cadence model per regular
The system learns each customer's visit pattern from their booking history. Fortnightly fade, monthly cut, six-weekly set, holiday cycle — the model is per-regular, not a one-size-fits-all rule. New customers don't trigger churn alerts until the pattern is established.
The retention queue
When a regular's cadence breaks, they land on the retention queue with a clear "at risk" label and the last interaction in plain English. You see who's slipping while there's still time to act, and you see how many days past their usual cadence they are.
Automated retention nudges
Set the rules once in the wizard — a discount, a check-in message, both, or nothing — and the system runs the nudge in your tone when cadence breaks. The customer replies with one phone-authenticated text and the booking is back on the diary.
What changes when retention runs in the background
- You see a regular slipping while there's still time to do something about it
- The retention nudge runs in your tone — not a generic "we miss you" template
- Customer replies with one text; the rebook is on the diary, no login needed
- Cadence rules are per-regular, so a six-weekly customer isn't pestered at week four
Features that deliver this
Stop losing regulars one drift at a time.
A 20-minute demo. We'll show you the retention queue with sample data shaped like a real shop.