Industries
Infills every fortnight. Until they're not.
Lash clients run on a tight cycle — fortnightly infills, monthly fills, full sets every season. The cadence is the business. SupportFlow learns each client's pattern, catches the slip, and runs the retention nudge in your studio's tone.
The reality
Every gap in the cycle costs a booking.
A two-week infill is a two-week revenue line. When she misses a fortnight, you don't notice for another fortnight — and by then she's tried the studio that DM'd her last week. Most booking systems don't surface the drift; they just show today's calendar.
What changes with SupportFlow
Cadence is the model. Retention is automatic.
SupportFlow learns each client's lash cycle from her booking history — fortnightly infills, monthly fills, seasonal full sets. When the cadence breaks, she lands on the retention queue, and the nudge fires in your studio's tone with the offer you set once in the wizard.
What a normal week looks like
On a busy day 1
Fortnight infill drifting to three weeks
She normally books every 14 days. She's at 21. The retention queue surfaces her with the days-overdue label; the nudge sends in your tone with a small offer to bring her back.
On a busy day 2
WhatsApp booking from a new client
She found you on Instagram and DMs the studio. The agent answers in your tone, applies the new-customer rule, books the slot, takes the deposit, and confirms by text.
On a busy day 3
Repeat client reschedules by text
Phone-keyed auth — she texts 'can we move Saturday', the agent finds her booking, offers the next slot in her usual tech's diary, and confirms.
What changes when SupportFlow runs the lash bar's diary
Cycle clients stay on cycle
Cadence detection per client. Fortnight infill, monthly fill, seasonal full — each gets its own pattern.
DM bookings get handled
Instagram traffic that lands in WhatsApp gets booked properly — deposit, confirmation, tone.
Retention runs while you're working
The nudge fires automatically on rules you set in the wizard. You don't have to remember.
Phone-auth reschedule
Clients reschedule with one text — no app, no login. The phone number is the auth.
How SupportFlow works for lash bars
The three jobs, in the order that matters most for this trade.
Features that make it real
The capabilities every shop in this trade leans on.
Built for everyone in the shop
See SupportFlow from the chair, from the desk, and from the diary.
Keep the fortnight cycle running.
20-minute demo, configured for a lash bar's booking cadence.