Three to six staff. One diary that's three people's job.

Multi-chair shops lose hours every week to routing, double-bookings, and the regular who texts the wrong number. SupportFlow centralises the inbox, routes incoming bookings to the right pro, and gives the owner one dashboard for the whole shop — without ripping out the diary that already works.

Three things SupportFlow does for your shop

Click into the one that costs you the most time.

Bookings

Book on autopilot

WhatsApp and voice bookings answered for you, in the tone you trained in the wizard — against your existing diary.

Customer profiles

Know your loyal customers

A real profile for every regular, keyed to the phone number. History, preferences, lifetime value, last note — without a CRM and without an app.

Retention

Win back churning customers

Cadence detection per regular plus automated retention nudges in your tone — so a drifting customer doesn't become a lost one.

What changes for a multi-chair shop

One inbox for the shop

WhatsApp and voice land in one place. The agent answers, routes to the right pro by skill or preference, and books against the correct diary.

Owner dashboard

Diary view across all staff. Profiles, retention queue, today's bookings — one screen, no app switching.

Regulars follow the pro

Phone-keyed profiles mean the regular's history follows them whether they book with Hamoudi today or Ali next week. Preferences, notes, lifetime value — all in one place.

Retention runs in the background

Cadence detection works per regular, not per pro. A monthly customer slipping away is the shop's problem to solve, not the individual chair's.

Phone number is the auth

Customers reschedule by texting. No app, no login. The phone authenticates them — even when the booking moves to a different chair.

Stays on your existing diary

Google Calendar or Apple Calendar — per-staff diaries, both-way sync. No replatforming.

Features built for this

The capabilities behind the day-to-day.

Cadence detection

Per-regular visit cadence model. Alerts when the pattern breaks.

Calendar sync

Two-way sync with Google and Apple Calendar — your diary stays where it is.

Customer profiles

Real profile per regular, keyed to the phone number — visits, preferences, lifetime value, notes.

New-customer discount flow

Configurable first-visit discount, applied conversationally on the first booking from a new phone number.

Phone-auth reschedule

Customers reschedule by texting — phone-number authentication, no login or app.

Retention nudges

Automated retention nudges in your tone — discounts and check-ins, on rules you set once.

Setup wizard

One session configures tone, pricing, discounts, and reschedule rules. Agent is live by the end.

Tone-of-voice trainer

Captures your shop's tone in one wizard step. Agent mirrors it on every channel.

Voice booking agent

Phone bookings handled by the same agent as your WhatsApp — same logic, same tone, same diary.

WhatsApp booking agent

Bookings on WhatsApp, answered in your shop's tone — against your existing diary.

Centralise the inbox. Keep the chairs separate.

A 20-minute demo, configured for a multi-chair shop.