SupportFlow

    Retention nudges

    Set the rule once in the wizard — a discount, a check-in, both, or nothing. When a regular's cadence breaks, the nudge fires automatically in your shop's tone. They reply with one text and the rebook is on the diary.

    Configured onceFires automaticallyIn your tone

    Rule-based, not template-based

    You decide the rule: who triggers a nudge (cadence break thresholds), what they're offered (discount, check-in, both), and when (immediately, after a delay). The system runs it; you don't have to remember.

    Rule-based, not template-based

    The retention queue

    All regulars at risk, in one queue, with the last-action plain-English summary. Click into any of them to see history, last visit, days overdue, and the nudge that's pending or sent.

    The retention queue

    See the retention queue in action

    20-minute demo. Sample data with a fortnight regular three weeks late, monthly customer two months late.