Industries
A six-week cut is a six-week relationship.
Hair clients don't book often — but they book carefully. Miss a message and you've lost a regular for a season. SupportFlow answers WhatsApp and voice in your tone, holds a profile for every client, and catches a regular slipping away before they try the salon down the road.
The reality
Your clients are on WhatsApp. Your diary is somewhere else.
Hair clients message about colour appointments, holiday cuts, and the wedding their cousin is in. The salon answers when it can — between clients, on a break, late at night. Missed messages cost rebooks. And the six-week cut becoming a nine-week visit is the first signal a client is drifting.
What changes with SupportFlow
A real profile for every client. A model that catches drift.
Every client gets a profile keyed to their phone number — colour history, last service, the note about their wedding next September. The agent answers WhatsApp and voice in your salon's tone, books against your existing diary, and applies your reschedule rules. When a six-week regular slips to nine, you see it before they're gone.
What a normal week looks like
On a busy day 1
Colour client wants to move next Tuesday
She texts the salon at 9pm. The agent finds her appointment, offers two alternative slots in her usual stylist's diary, and confirms by text. No login, no app.
On a busy day 2
Wedding-season booking
A new client books a cut and colour for an event eight weeks out. The agent applies your new-customer rule, takes a deposit, and writes the booking against the right stylist's calendar.
On a busy day 3
Six-week regular slipping to nine
The cadence model flags her on the retention queue. The nudge fires in your salon's tone — a soft check-in plus the offer you set in the wizard. She replies; the rebook is on the diary.
What changes when SupportFlow runs the salon's diary
Every regular's history follows them
Colour formula, last cut length, allergies — all on the profile. Whether she books with you or with another stylist in the salon.
Slipping clients become rebooks
Cadence detection per regular. The model knows a six-week client from a once-a-quarter visitor.
Off-hours messages get answered
11pm WhatsApps about Saturday's appointment get handled by the agent in your tone.
Per-stylist diaries
Multi-chair routing — each stylist's diary stays separate, but the inbox is centralised.
How SupportFlow works for hair salons
The three jobs, in the order that matters most for this trade.
Features that make it real
The capabilities every shop in this trade leans on.
Built for everyone in the shop
See SupportFlow from the chair, from the desk, and from the diary.
Run the salon's diary in the salon's tone.
20-minute demo, configured for a multi-stylist hair salon.