How It Works
From Setup to Fully Automated in Days
You set up once on the iOS app. Your customers just message you on WhatsApp. Here's the full journey.
01
Download the iOS App
Get the Support Flow app from the App Store. This is your control centre for setting up and managing your business.
- Create your company profile
- Set your time zone and address
- Invite your team with role-based access
02
Connect WhatsApp & Configure
Our guided setup walks you through connecting your official WhatsApp Business number — no technical skills required.
- Embedded Meta sign-up handles the complexity
- Update your business profile, photo, and links
- Connect your existing booking platform
03
Set Up Staff, Services & Locations
Add your team, define the services you offer, and configure your locations. Support Flow maps everything together.
- Map employees to booking system roles
- Define services with durations and descriptions
- Manage multiple locations under one WhatsApp number
04
Configure Your AI Agent
Set up your AI to handle customer conversations — from answering FAQs to predictively scheduling appointments.
- Train on your services and availability
- Set up product recommendations
- Configure automated reminders and responses
05
Go Live — Customers Just Message You
Your customers don't need to download anything. They simply message your business on WhatsApp and the AI handles the rest.
- Instant booking confirmations
- Smart rescheduling via chat
- 24/7 availability without extra staff
For Your Customers
No App. No Account. Just WhatsApp.
Your customers don't need to download anything or create an account. They just message your business on WhatsApp like they already do.
Message the business on WhatsApp — that's it
Book, reschedule, or check appointments via chat
Get automatic reminders before appointments
Receive personalised product recommendations
Built for Teams
Owner Control, Staff Simplicity
Owner
Full control over company config, WhatsApp connection, billing, and team management.
Manager
Manage day-to-day operations, WhatsApp profile, staff scheduling, and customer flow.
Staff
Focus on service delivery. See your appointments, respond to customers, manage your schedule.
Ready to Get Started?
Book a demo and we'll have you set up and taking bookings via WhatsApp in days, not weeks.