How SupportFlow works
Four layers. One shop. The inbox gets answered, the agent talks like you do, every regular gets a real profile, and broken cadence becomes a retention play — automatically.
Four layers. One customer profile.
Each layer feeds the next. The work stays in the system, not in your head — so the next time a regular books, every previous conversation is already there.
Layer 1
The inbox
WhatsApp and voice, in one place.
Incoming WhatsApp messages and phone calls land in one inbox. No more flicking between apps at 11pm. The agent picks up first — you only see the conversations that need you.
Read the pillar: Book on autopilot
Layer 2
The agent
Talks like your shop. Books against your diary.
The agent is configured in the wizard — your tone, your pricing, your reschedule rules, your new-customer discount. It books appointments, takes deposits where you set that rule, and confirms by text. Voice fallback catches the call when a customer phones instead of messaging.
Read the pillar: Book on autopilotLayer 3
The profile
Every regular, keyed to one phone number.
Every booking ties to a phone number. That number unlocks a profile — visit history, last service, preferences captured in chat, lifetime value, last note. No login for the customer; the phone number authenticates them. A reschedule is one text away.
Read the pillar: Know your loyal customersLayer 4
Retention
Catches a regular slipping away.
The system learns each regular's cadence — fortnightly fade, monthly cut, six-weekly set. When that cadence breaks, you see it before they're gone — and the retention nudge fires automatically using rules you set once in the wizard.
Read the pillar: Win back churning customersWhat changes for the shop
The diary runs in the background. The chair stays the priority.
Evenings come back
Bookings handled outside chair time — no more 11pm pings. The agent answers in your tone, takes the booking, confirms it.
Loyal customers stay loyal
Cadence breaks become retention plays. Catch a fortnight regular before they become a lost regular.
Every regular gets VIP treatment
Real profiles, keyed to the phone number. No CRM to log into. Just open the profile and pick up where you left off.
Live in one session
Setup is a single wizard. Tone, pricing, discount rules, reschedule rules — done. The agent is live by the end.
Sits on your existing diary
Google Calendar or Apple Calendar — SupportFlow syncs both ways. No replatforming.
See it running on your shop.
A live walkthrough takes 20 minutes — we'll set up the agent in your tone and show you the inbox in action.