Terms and Conditions

1. Use of Services

• You may use our Services only for lawful purposes and in accordance with these Terms.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You agree not to:
  • Interfere with or disrupt our Services
  • Attempt to gain unauthorized access to our systems
  • Use the Services to send spam or malicious content

2. AI Assistance and Accuracy

• Our Services use AI to provide customer support and automate responses.
• While we strive for accuracy, we do not guarantee that AI-generated content will always be correct or complete.
• You agree to use AI suggestions responsibly and verify critical information before acting on it.

3. Intellectual Property

• All content, software, logos, and materials provided by SupportFlow are owned by us or our licensors and are protected by intellectual property laws.
• You may not copy, modify, distribute, or create derivative works from our Services without explicit permission.

4. Data and Privacy

Your use of the Services is also governed by our Privacy Policy. By using our Services, you consent to the collection, use, and storage of your information as described in the Privacy Policy.

5. Payments and Fees

• If applicable, any fees for Services will be communicated at the time of purchase.
• All payments are non-refundable unless otherwise stated.
• You are responsible for providing accurate billing information and keeping payment methods up-to-date.

6. Limitation of Liability

• To the maximum extent permitted by law, SupportFlow is not liable for:
  • Any indirect, incidental, or consequential damages
  • Errors, inaccuracies, or interruptions in the Services
  • Loss of data or profits resulting from your use of the Services
• Our total liability to you for any claim related to the Services will not exceed the amount you have paid to us in the last 12 months.

7. Indemnification

You agree to defend, indemnify, and hold harmless SupportFlow, its affiliates, and employees from any claims, liabilities, or expenses arising out of your misuse of the Services or violation of these Terms.

8. Termination

• We may suspend or terminate your access to the Services at any time if you violate these Terms.
• Upon termination, you must cease all use of the Services and delete any downloaded content.

9. Governing Law

• These Terms are governed by the laws of the United Kingdom.
• Any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

10. Changes to Terms

• We may update these Terms from time to time.
• Updated Terms will be posted on our website with a revised "Effective Date."
• Your continued use of the Services after changes indicates your acceptance of the new Terms.

11. Contact Us

If you have any questions about these Terms, contact us at:

SupportFlow
Email: support@support-flow.io