Industries
Gel infills every three weeks. The regulars are the business.
Nail clients run on a predictable cycle — gel infills, soak-offs, seasonal sets. Miss a regular's drift and you've lost a year of revenue. SupportFlow answers WhatsApp in your salon's tone, keeps a real profile per client, and catches the slip before she's gone.
The reality
Three-week regulars drift quiet.
A gel client who normally books every three weeks slips to four. Then five. By the time you notice, she's at the salon two streets over. The booking system stores the appointments but doesn't notice the pattern.
What changes with SupportFlow
The model learns the cycle. The agent runs the diary.
Every client's cycle is unique — gel infill, soak-off and reset, seasonal full set. SupportFlow learns it from her booking history and surfaces the drift before she's a lost regular. The agent answers WhatsApp in your salon's tone, books against your existing diary, and runs the retention nudge automatically.
What a normal week looks like
On a busy day 1
Three-week regular slipping to five
She lands on the retention queue. The nudge fires in your salon's tone with the offer you set in the wizard. She replies; the rebook is on the diary.
On a busy day 2
WhatsApp booking with colour preference noted
She texts 'same as last time but in red'. The agent reads the last-visit note on her profile, confirms the same shape with the red gel she asked about, and books her in.
On a busy day 3
Reschedule by text
Phone-keyed — she texts 'move Saturday'. The agent finds the booking, offers the next slot in her usual tech's diary, and confirms.
What changes when SupportFlow runs the nail salon's diary
Cycle regulars stay on cycle
Cadence detection per client. The model knows a three-week gel client from a once-a-month soak-off.
Preferences carry across the team
Last colour, shape, allergy — all on the profile. Whether she books with you or with another tech.
Phone-auth reschedule
Clients reschedule with one text — no app, no login.
DM bookings get handled
Instagram-to-WhatsApp traffic gets booked properly with deposits and confirmations.
How SupportFlow works for nail salons
The three jobs, in the order that matters most for this trade.
Features that make it real
The capabilities every shop in this trade leans on.
Built for everyone in the shop
See SupportFlow from the chair, from the desk, and from the diary.
Catch the slip before she's gone.
20-minute demo, configured for a nail salon's booking cadence.