Platform Features
Everything You Need to Run Your Business on WhatsApp
Support Flow is a customer communication and operations hub designed for appointment-based businesses. Connect your WhatsApp Business presence with your booking systems, staff, and locations in one unified workflow.
The Problem
Sound Familiar?
Most appointment-based businesses struggle with the same operational headaches. Support Flow fixes them all.
Scattered Communication
Conversations live in individual phones and personal WhatsApp accounts. No centralised history, no continuity when staff changes.
Manual & Error-Prone Bookings
Staff manually copy/paste details from WhatsApp into booking tools. Missed details, double bookings, and endless back-and-forth.
Fragmented Operations
Employees, services, and locations managed in separate systems or spreadsheets. Hard to keep in sync.
Outdated WhatsApp Presence
Business profile, about text, and links are often outdated. Changing them requires navigating Meta's complex tools.
Capabilities
Powerful Features, Simple Experience
24/7 AI Replies
Instant answers to common questions like 'When's my next appointment?' — always on, always accurate.
Smart Booking
Customers book directly via WhatsApp. No app downloads, no friction, no back-and-forth.
Auto Reminders
Two-step reminders 24 hours and 2 hours before each appointment reduce no-shows dramatically.
Easy Rescheduling
Customers reschedule with a simple WhatsApp message. No phone calls needed.
Product Recommendations
Your AI suggests products your shop sells — hair care, candles, supplements — naturally in conversation.
Referral Engine
Shareable reward links that turn loyal clients into your best marketers.
Recurring Bookings
Set up regular appointments that book themselves automatically.
Insight Dashboard
Booking trends, customer behaviour, and staff performance at a glance.
Deep Dive
Core Platform Features
A closer look at everything Support Flow offers out of the box.
WhatsApp Business Connection
Embedded Sign-Up Flow
Guided setup connects your official WhatsApp Business number via Meta's embedded signup — no technical knowledge needed.
Connection Overview
Central view of your WhatsApp connection status, Meta IDs, and configuration — always know you're properly connected.
Safe Disconnect & Reset
Admin-only ability to safely disconnect WhatsApp, cleaning up tokens and config for secure handovers.
Business Profile Management
Live Profile Sync
Pulls your official WhatsApp Business profile from Meta in real-time — about, address, description, email, websites, and more.
In-App Profile Editing
Update your about text, address, description, contact email, booking URLs, and industry vertical directly from the app.
Profile Photo Upload
Upload and manage your business profile image using Meta's official API — just pick a photo, we handle the rest.
Team & Company Management
Company Setup
Create and manage your company with name, slug, time zone, and address. Update anytime as your business grows.
Role-Based Invitations
Invite team members as Owner, Manager, or Staff with time-limited secure tokens and granular permissions.
Staff-to-Booking Mapping
Map invited staff to booking system employees so customer appointments route to the right person.
Booking & Integrations
Integration Management
Connect external booking platforms from a dedicated settings section — centralise your booking config.
Employee Management
Manage staff in the context of integrations and roles, mapping them to your booking systems.
Services & Locations
Define your services and manage multiple locations, forming the basis for structured bookings.
Onboarding & Admin
Onboarding Wizard
Step-by-step guide through connecting WhatsApp, adding integrations, and configuring employees, services, and locations.
Secure Sessions
Simple logout flow keeps business data secure on shared devices.
Why Support Flow
Key Advantages
Built for WhatsApp-First
Deep, official integration with WhatsApp Business via Meta's APIs — connection, configuration, and profile management all built in.
Owner Control, Staff Simplicity
Clear distinction between what owners/managers can configure and what staff can operate day-to-day.
Chat to Booked Appointment
End-to-end flow from WhatsApp inquiry to confirmed appointment, designed around employees, services, and locations.
Fast Onboarding
Onboarding wizard and embedded signup reduce setup friction for non-technical business owners.
Future-Proof Foundation
The platform already models core business entities, making it easy to add automation, analytics, and new channels.
Professional Presence
Keep your WhatsApp Business profile always accurate and up-to-date without navigating Meta's complex tools.
Ready to See It in Action?
Book a short demo and we'll walk you through how Support Flow fits your business.