Set it up between clients. It runs the desk.
Four steps on your phone, as little as 5 minutes. Then it answers your WhatsApp, runs walk-ins and flags quiet regulars.
Start 14 day free trialToday
Fri 25 Sep · Fade & Co.Your second job, taken off you
Clients book on WhatsApp, the QR code at your door or your own booking page. They download nothing.
Layer 1
The WhatsApp agent
Every message answered while you cut.
It books, moves and cancels, and answers parking and hours. It only offers genuinely free times. Unhappy client? It hands the chat to you.
Layer 2
The walk-in queue
Walk-ins wait. They don't walk.
Clients scan the QR poster, see the real wait and join on WhatsApp. They pop out and get a message when the chair's ready.
Walk-ins: scan to join the queue
See the real wait, then pop out for a coffee. We'll message you on WhatsApp when the chair's ready.
Fade & Co.
Layer 3
Client profiles and loyalty
Every regular treated like one.
Visits, spend, notes and photos on one profile per phone number. No logins. Loyalty points sit in their Apple Wallet and update themselves.
Layer 4
Who's due or slipped
The AI checks in before they're gone.
It learns each regular's rhythm, like the fortnightly fade or the lash infill every three weeks. When one goes quiet, the AI sends a WhatsApp check-in.
Due or slipped
Fade & Co. · 3 regularsCheck-in sent to Marcus on WhatsApp at 10:02
What we do
Eight jobs off your hands.
Set up in as little as 5 minutes. Then we do these while you work. Your clients download nothing.
WhatsApp booking agent
We answer your WhatsApp and book while you work.
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WhatsApp booking agent
We answer your WhatsApp and book while you work.
The problem
Messages land while your hands are busy, and some clients book elsewhere before you reply.
How it works
We answer your WhatsApp and book clients into times someone is genuinely free. Asked for you, or the client's unhappy? We hand the chat to you.
- Books, moves and cancels
- No double bookings, nothing in lunch or after closing
- Answers parking, directions and hours
- Your own WhatsApp Business number
Walk-in queue
A QR poster, an honest wait and a WhatsApp when it's their turn.
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Walk-in queue
A QR poster, an honest wait and a WhatsApp when it's their turn.
The problem
Walk-ins see a full room and keep walking.
How it works
Clients scan your poster, see the real wait and join the queue on WhatsApp. We message them when it's their turn.
- Wait anywhere, with updates as the queue moves
- Keep time free for walk-ins so bookings can't fill it
- Every walk-in counts in your figures
Who's due or slipped
We learn each regular's rhythm and check in when they go quiet.
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Who's due or slipped
We learn each regular's rhythm and check in when they go quiet.
The problem
A regular slips from every four weeks to every eight, and nothing tells you.
How it works
We learn how often each regular comes in and show who's due, at risk or lapsed. When one goes quiet, our AI sends a check-in on WhatsApp.
- Each regular judged on their own rhythm
- Updated after every visit
- They reply, we book them
Client profiles
Visits, spend, notes and photos, linked to their number.
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Client profiles
Visits, spend, notes and photos, linked to their number.
The problem
Every client's details live in your head, or in one team member's.
How it works
We keep each client's visits, spend, your notes and the photos they send on one profile, linked to their phone number. Whoever they see next sees it too.
- Notes per visit, from a colour formula to a pressure preference
- Tag clients however suits you
- No login or app for clients
Loyalty card
Points and rewards in their Apple Wallet.
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Loyalty card
Points and rewards in their Apple Wallet.
The problem
Paper stamp cards get lost, and nobody keeps count.
How it works
Clients add your branded card to Apple Wallet. Points land after each completed visit, and the card updates itself.
- You set how points are earned and what they buy
- Redeem at the counter in seconds
- Clients join from a link or a QR code
Reminders and deposits
Two WhatsApp reminders, and deposits if you want them.
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Reminders and deposits
Two WhatsApp reminders, and deposits if you want them.
The problem
A no-show costs you the whole slot.
How it works
We send up to two WhatsApp reminders per booking, at times you pick. Switch on deposits and they go straight into your own Stripe account.
- 8pm the night before, or 1, 3 or 24 hours before
- Clients move it in the same chat
- Your cancellation policy decides refunds
- Take bookings while Stripe verifies your account
First-visit discount
Money off a first visit, offered in the chat.
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First-visit discount
Money off a first visit, offered in the chat.
The problem
New clients need a reason to try somewhere new.
How it works
Set a first-visit discount once. We offer it to new clients on WhatsApp.
- You set the amount
- First visit only
Rebook and reschedule by message
One WhatsApp to move or rebook. No password.
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Rebook and reschedule by message
One WhatsApp to move or rebook. No password.
The problem
Moving a booking usually means a call you can't take mid-appointment.
How it works
Clients message from their own number. We find the booking, offer free times and confirm.
- Their phone number is their ID
- No app, no login
- Rebook next time the same way
One kept regular pays for your year.
14 day free trial. Set up in as little as 5 minutes. No commission on any booking.
Four steps. As little as 5 minutes.
No website to build. Nothing to move across.
1. Download Support Flow
iPhone or Android. Free to download. Create your account and start your free trial.
2. Tell it about your shop
Pick your trade and services, then add your team, their hours and breaks.
3. Set your rules
Choose how often it offers an extra, and whether new clients get a first-visit discount.
4. Connect your WhatsApp Business
Sign in through Meta. Your number, name and profile stay as they are. Needs a WhatsApp Business number.
Ready to start?
Five minutes tonight. Tomorrow's WhatsApps answered.
Free trial. From £39 a month. No commission, cancel anytime.