SupportFlow

    Phone-auth reschedule

    Customers reschedule by texting. The phone number authenticates them — no login, no password reset, no app. The agent finds their next appointment, offers the next available slot, and confirms by text.

    No loginNo appOne text

    The phone number is the auth

    Your customer's phone number is the primary key — already attached to their profile. A reschedule is one text away. No 'forgot your password' flow. No app download. No friction at 7am when they realise they need to move today's cut.

    The phone number is the auth

    Friction-free for the regular. Safe by default.

    The agent only reschedules the booking attached to that phone number — so a customer can never accidentally edit someone else's slot. Sensitive operations (cancellation with deposit refund, changing a different pro's diary) escalate to a real person.

    Friction-free for the regular. Safe by default.

    See a phone-auth reschedule

    20-minute demo — we'll text a sample reschedule and walk through how the auth works.