Roadmap

Where We're Going

Support Flow is built on a future-proof foundation. Here's what's live, what's next, and where we're headed.

Live Now

Embedded sign-up flow, connection overview, and safe disconnect/reset via Meta's official APIs.

Read, edit, and upload your WhatsApp Business profile — about text, address, photo, and more.

Invite team members with Owner, Manager, and Staff roles with secure, time-limited tokens.

Connect external booking platforms and manage employees, services, and locations.

Step-by-step guided setup for WhatsApp, integrations, staff, services, and locations.

Two-step appointment reminders sent via WhatsApp to reduce no-shows.

24/7 intelligent responses to common customer questions about appointments and services.

Central inbox where multiple staff handle WhatsApp conversations under the business number. Assign, tag, and track follow-ups.

Turn chats into bookings by linking messages to services, employees, and locations. Pre-fill details from conversations.

Smart templates for new inquiries, booking confirmations, reminders, and 'we're closed' messages by time zone.

Conversation volume, response times, chat-to-booking conversion rates, staff and location performance metrics.

Granular permissions — control who manages WhatsApp vs. who answers chats, per location and service.

Changes from booking platforms (reschedules, cancellations) automatically reflect in WhatsApp workflows.

Combined appointment history and conversation history for a complete view of each customer.

Extend the same company/staff/service model to SMS, Instagram DMs, and Messenger — with WhatsApp as the primary channel.

We build alongside our customers. Book a demo and tell us what features matter most to your business.